$250 gift card

[williamsdeaton]

I was promised a $250 Visa gift card when signing up, being that I switched to FIOS from Comcast. I was also told I would be receiving the card after a 90 day period with FIOS when I called to make sure the card was still coming, which was about 2 months into my service. So, that's 2 times I was told by a FIOS representative I would be receiving a $250 Visa gift card.

Today was past the 90 day mark. I called FIOS, inquired about the $250 gift card, and was told that has never been a FIOS promotion. It was a $250 Verizon giftcard that could be used toward a Verizon wireless bill. Not what I was told the 2 previous times.

If I wanted to get the run-a-round, I could have stayed with Comcast. I hope the BBB will know something helpful. I'm calling them in the morning.

[MrMatthew1]

Hi williamsdeaton,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.