I got Fios back in May (The triple play package). I ordered everything through the online chat and was promised a $250 gift card for being a Verizon Wireless customer. I have never received the gift card. I talked to many different representatives both by chat and telephone and no one could explain this to me. They can’t even look up the chat where I purchased the plan and read that the representative told me multiple times there would be a gift card. She even informed me that I could only get the gift card with the triple play purchase as it was not available with double play (which it what I originally wanted).
I even googled the promotion today and it goes back to February. I can literally see the promotion online. It was Phone, Tv, Internet, free HBO for 1 year, free DVR for 2 years, $250 gift card. Yet no one can figure this out... Apparently if the representative screws up and doesn’t put it in the computer, it doesn’t exist for you.
Such a waste of time. Wish I would have read these forums first so I could have been aware that it was a scam!
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