11-05-2014 01:05 PM - edited 11-05-2014 01:10 PM
I am not sure where to put this, but I am so beyond frustrated with Verizon and ready to cancel over the gift card we were promised!
Switched from Comcast for the $400 gift card promotion, along with what seemed like better service and rates. We fufilled the requirements and the gift card has been processing since OCTOBER 3rd, with it to be received WITHIN 2-4 WEEKS from then.
I called around 10/15 or so to see if any updates were available...was told it was going to be shipped 10/23. Still didn't receive it on 10/29, so called again, was told it wasn't mailed yet, was scheduled for shipping 10/31. The rep I spoke with at that point put me on hold to verify with another department, came back telling we it was going to be sent UPS and I would have it in my hand no later than 11/3, which was Monday. No card came Monday. Called Monday night, was told yes, it was shipped delivery date UPS was yesterday, Tues 11/4. Nope, no card. Yesterday they tell me I'll have it 11/6, Thurs.
Called yet again today to verify I would be receiving it tomorrow. I was tranferred, put on hold, spoke to three different departments, only to find out the card has not even shipped, and was only sent to BE MADE 11/3!! Also, UPS does not deliver them, it goes through regular mail!! It can be another 15 days and I was told I just have to wait!!
This is completely unacceptable that they cannot honor the terms of their own promotion. Not to mention give out so much misinformation in between and not care. "I just have to wait" If I did that with my bill, they would shut my service off!
Totally disappointed in Verizon!
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