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45 Minute Hold Time?!?! Seriously?

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svbaert
Contributor
Contributor
Posts: 1
Registered: ‎12-01-2012

45 Minute Hold Time?!?! Seriously?

Message 1 of 2
(774 Views)

I love the Fios equipment but a 45 minute hold time when calling customer service is just appalling. And that was the 2nd time I called this evening too, with the first call's hold time lasting 12 minutes. When some snooty gal answered the phone, I asked how long it will take for the NBA League Pass to take effect. Her response....."ummmm anywhere from 20 minutes to midnight". Then the gal hung up on me. Wow, an hour of my life for that bit of wisdom.

Beyond awful. Bright House had terrible equipment but at least they answered the **bleep** phone. Verizon Fios is a by far and away the worst customer experience I've had in my life. God help me if this equipment ever goes on the fritz.
{please keep your posts courteous}

1 REPLY 1
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: 45 Minute Hold Time?!?! Seriously?

Message 2 of 2
(671 Views)

I am sorry to hear about the troubles you were having with support. Did you get your package ordered and taken care of? If not, please reply back and we will be more that glad to assist you further.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

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