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7 months and still waiting!! FiOS line everywhere.. Customer Service NO HELP!!

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Posts: 2
Registered: ‎03-10-2017

7 months and still waiting!! FiOS line everywhere.. Customer Service NO HELP!!

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They laid the fios line when services were installed on 08/26/2016..  They said that it would be buried within a week or two..   They didnt show!

When I called they said it would be taken care of immediately!.. Nope!!

When I called a second time they said it would be taken care of!.. Nada!!

When I called the 3rd time.. they said it would be taken care of immediately!.. Nope!!

When I went to a local Verizon CORPORATE store..   the Fios guy said he sent an email to have it done and they said it would be taken care of immediately!.. Nope again!!

When I called the 4th time they said it would be taken care of immediately!.. Nope!!

When I called the 5th time they said it would be taken care of immediately!.. Nope!!

When I called the 6th time they said it would be taken care of immediately!.. Nope!!

When I called yesterday..FOR THE 7TH TIME..  I was told by a tech support employee that it was a third party that buries the lines and i have to call 811 to mark the lines and then call the burying company myself!!

WHAT DO I HAVE TO DO TO GET THIS LINE BURIED???

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Posts: 1,896
Registered: ‎07-06-2016

Re: 7 months and still waiting!! FiOS line everywhere.. Customer Service NO HELP!!

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Hi jmlathore,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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