AMAZON PRIME/ECHO LINK IS NOT THERE

[#1]

I received the email today to redeem my amazon prime and echo, however, it's not working. When I click on the click it takes me to my fios but the tiles on it still says on December 20 I will be able to redeem my amazon prime. I have already spoke to 2 agents about this issue. The first agen had no clue and the second on told me to wait when in actuality I already waited a day for the email to be sent to me already. And now when I go to the forums I can see that I am not the only customer that is having this issue. How many more agents do I have to speak to in order to get this issue resolved? This needs to be fixed.

[#2]

Hi sinceritydjp,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.