I needed a new extender for my home. I placed an order through the website for one extender to be sent to my home. After 48 hours and no notification that the order had shipped, I contacted customer service. They told me that the order has been canceled and I needed to place a new one. I placed a new order to be picked up at my local store since shipping was apparently unreliable. I picked the extender up at a store. Today I received notification from UPS (not Verizon) that I had two packages coming in the mail. I contacted customer service and they said I had two extenders on the way VIA the order number that I was told had been canceled. The rep said I should have received an email that the order had shipped and that I should be able to view the pending order on My Verizon Website. I did not receive any notification that she had described and there are no visible pending orders on my account. I was told that I need to go return the incorrect routers that are being shipped to the store when I receive them as right now I am scheduled to be billed for 3 extenders. I have spent a total of 5 hours trying to add an extender to my home. This is an absolute nightmare. I don't understand why I am not receive the correct notifications on my account. I have found that when i contact Verizon customer service reps they all say different things.
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