I made an online order for a bundled services (Internet and phone). I also keep a printout of the order summary with the monthly price quote. This should be the binding contract price. A confirmation email was received subsequently with a higher monthly price for the services. This email, however, is just an outgoing email from a system that cannot receive replies. I made several calls to the Support center (live chats and over the phone) trying to have them receive and compare price quote in the order summary printout with that in the actural bill. The agents kept insisting that the higher price given in the confirmation email and the actual bill is official and that they cannot receive any document via email, file attachment over the live chat session. NOT a satisfactory answer as the point here is to have them look at the order summary created at the end of the online ordering session.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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