I have been able to redeem my free year of Amazon Prime, but have not found a tile on MyVerizon page or have received an email for my Amazon Echo. Chat with general customer service resulted in giving me a phone number that just put my on hold for 25 mins.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.