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Anyone else having trouble redeeming their promised Gift card??

Anyone else having trouble redeeming their promised Gift card??

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Contributor Sly12
Contributor
Posts: 3
Registered: ‎02-10-2015
Message 1 of 2
(268 Views)

    -I just spent over 45 minutes talking to customer service regarding the promised gift card which was an instentive to sign up for FIOS service and got nowhere. I was told that i waited too long to claim my gift card and they cannot Re-issue it.... They never issued one in the first place so i dont know why they would re-issue something....

    - Then i got transfered to a manager which "looked into my account notes" and told me i never called to request it (which i did). I was told i waited too long to request the gift card and they can't honor it anymore. Did anyone on here get a notice about expiration on the gift card? I didn't even know that i have to request it, I was told that it would be sent to me automatically.  

 

 Anyone else have similar issues redeeming or receiving their gift card?

1 REPLY 1
Moderator Moderator
Moderator
Posts: 9,042
Registered: ‎03-18-2013
Message 2 of 2
(254 Views)

Hi Sly12,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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