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I fully agree with the horrendous customer service. It has been a week today and have spent over 3.5 hours trying to get our order confirmed for upgraded and changes to our existing service. We have had fios for over 5 years now and the service of FIOS has been great.....never an issue but when you have to call them at their customer service....it is the typical non -caring corporate worker.,.....putting you on hold for extended periods of time......"oh I need to check on it" ....I promise we will call you back" and on. I am so frustrated that is forcing me to try cablevision again in our area. It is not right that they put you through so much agony to use their services. I could never run our private company like this as i would be out of business. I have also requested call backs on line and hours go by and no calls.....FRUSTRATING......and the funny thing is that i NEVER go to the Internet and post bad service but when it is the NORM for a company it is important that others know.
Do the changes reflect on your account as an rder pending?
Also, you can make just about any changes to your service by logging in to your account and making the required changes.
If it involves hardware, it will either be shipped or if you are returning you will be given info on how to return it.
Doesn't absolve them of the poor call in support, but it is a way to get changes accomplished.