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Being billed for 411 calls I didn't make

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Contributor
Contributor
Posts: 1
Registered: ‎06-03-2020

Being billed for 411 calls I didn't make

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For the last 8 months I'm billed for 411 calls on my landline. I'm not making them. Billing said it's a repair issue, repair told me billing needs to do an investigation. I'm getting no where with Verizon support.  The last support person I spoke with said he could not assist because he only supports fios. He transferred me back into the IVR and after 10 minutes it disconnected. Anyone have any suggestions?

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Gold Contributor VII
Gold Contributor VII
Posts: 4,996
Registered: ‎10-18-2016

Re: Being billed for 411 calls I didn't make

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http://www.fcc.gov 

and file an online complaint. You might want to also contact your states Public Utilities Commission or Public Service Commission or Department of Financial Security state’s call them different names but they regulate the Public Utilities as verizon telephone.

 

you might want to shame them at http://www.bbb.org 

verizon does not like bad publicity. It costs them customers which equals revenue.

 

good luck

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Moderator Moderator
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Posts: 9,925
Registered: ‎03-18-2013

Re: Being billed for 411 calls I didn't make

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Hi aotera,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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