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Better Deals for Existing Customers!

Better Deals for Existing Customers!

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Contributor tjinpgh
Contributor
Posts: 2
Registered: ‎11-12-2014
Message 1 of 7
(5,165 Views)

This has been addressed by some in the past, though I'm not sure if the problem has ever really been resolved for them.

 

My current bundle is due to expire in about a week.  I don't need everything I currently have and wanted to downgrade to the Preferred HD/25-25/phone plan.

 

Currently, that is being offered to new customers at $89.99 a month plus a $400 VISA gift card.

 

When going through the renewal options, the best deal I can get is $119.99 (with a $120 Visa card), which is more than I'm paying for the Extreme HD/50-50/phone bundle I have now.  And that's with a new 2 year contract.  Or, $114.99 (with no Visa Card) and no contract.

 

In speaking with a representative through the chat funciton, he guided me through and found that I could get that bundle for $99.99.  Which, it claims is saving me $20 over the 2 year contract price, but eliminates the Visa card so, in reality, it's only saving me $15 over the no-contract price and about $5 over the contract price (if I divided up the $120 over 24 months).

 

So, not only does Verizon not seem to value it's existing customers, it isn't even entirely truthful when it comes to the discounts they are supposedly offering.

 

I don't have comlaints about the rep (Lester), as I am sure he is simply follong procedure.  As it is, though, I am seriously considering going with DirectTV for my TV and Comcast for my internet.  It might not save me any money over Verizon, but the internet will be faster and I never had the pielation problems with DirecTV that I constantly have on the SD channels with Verizon.

 

If somebody from Verizon would care to contact me and try to give me a reason to stay, I'm still willing to listen.  Otherwise, a relationship that has been in place my entire adult life might well be coming to a close.

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Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014
Message 2 of 7
(5,155 Views)

@tjinpgh wrote:

This has been addressed by some in the past, though I'm not sure if the problem has ever really been resolved for them.

 

My current bundle is due to expire in about a week.  I don't need everything I currently have and wanted to downgrade to the Preferred HD/25-25/phone plan.

 

Currently, that is being offered to new customers at $89.99 a month plus a $400 VISA gift card.

 

When going through the renewal options, the best deal I can get is $119.99 (with a $120 Visa card), which is more than I'm paying for the Extreme HD/50-50/phone bundle I have now.  And that's with a new 2 year contract.  Or, $114.99 (with no Visa Card) and no contract.

 

In speaking with a representative through the chat funciton, he guided me through and found that I could get that bundle for $99.99.  Which, it claims is saving me $20 over the 2 year contract price, but eliminates the Visa card so, in reality, it's only saving me $15 over the no-contract price and about $5 over the contract price (if I divided up the $120 over 24 months).

 

So, not only does Verizon not seem to value it's existing customers, it isn't even entirely truthful when it comes to the discounts they are supposedly offering.

 

I don't have comlaints about the rep (Lester), as I am sure he is simply follong procedure.  As it is, though, I am seriously considering going with DirectTV for my TV and Comcast for my internet.  It might not save me any money over Verizon, but the internet will be faster and I never had the pielation problems with DirecTV that I constantly have on the SD channels with Verizon.

 

If somebody from Verizon would care to contact me and try to give me a reason to stay, I'm still willing to listen.  Otherwise, a relationship that has been in place my entire adult life might well be coming to a close.


New customer pricing is just that....for new customers. It shouldn't be a surprise that once the new customer pricing promo ends prices go up. Everyone knows this when they sign up.

If you think switching to another company you won't experience the same thing then you have been out of the loop.

 

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,340
Registered: ‎12-02-2012
Message 3 of 7
(5,139 Views)

@tjinpgh wrote:

If somebody from Verizon would care to contact me and try to give me a reason to stay, I'm still willing to listen.  Otherwise, a relationship that has been in place my entire adult life might well be coming to a close.


Welcome to the forums.  You're talking to other customers here.  Verizon does not contact people as a result of posts like yours.  If you want to talk to Verizon, you need to call them.

 

As SinCara wrote, Verizon isn't any different than other companies with regardless to new customer deals.  I've run into the same thing from Dish and Comcast.  I suspect DirectTV is no different.

 

You might be able to get a better deal from the retention specialists.  When you call, go through the process to cancel service to be connected to them.  Service won't be canceled until you actually talk to a person and they take your cancellation order.  They are there to attempt to "save" your business.  Make use of them.

 

Good Luck.

 

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Contributor tjinpgh
Contributor
Posts: 2
Registered: ‎11-12-2014
Message 4 of 7
(5,125 Views)

Thanks for your reply.

 

I thought that I had seen responses from Verizon to other posts here.  Perhaps not.

 

At any rate, I've worked with other providers in the past.  Comcast, in particular (for TV and internet, never for phone).  While it's true that they do not initially offer the same deals to existing customers, I've never had Comcast not offer those same rates to me in an attempt to keep my business.

 

When I moved eventually switched to Verizon for everything (my TV was originally provided through the joint deal they have with DirecTV), it wasn't specifically because Verizon offered me a better deal than Comcast but rather it was because I was repeatedly having problems with the internet that they didn't seem to be able to resolve.

 

Thank you for the advise of speaking to a retention specialist.  I will try that and see what happens.

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,340
Registered: ‎12-02-2012
Message 5 of 7
(5,114 Views)

@tjinpgh wrote:

I thought that I had seen responses from Verizon to other posts here.  Perhaps not.



The Verizon moderators sometimes escalate detailed, specific customer issues to the support team through private channels.  If you look at the issues that have been escalated you can get an idea of what they look for.  Your request is not the type that will get a response from Verizon.

 

Good Luck.

 

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor VerizonQuestion
Contributor
Posts: 1
Registered: ‎04-11-2019
Message 6 of 7
(1,175 Views)

Please post back and let us know the outcome of your discussion with the Retention specialist with whom you connect.  I, like you, just moved to a new 2-year agreement with Verizon Fios (after 40 years of doing business with them) and was the victim of a bait-and-switch move on their part.  After speaking with four representatives, they finally admitted that their goal is that I pay more to them and get less from them in launching this new agreement, which even required forking over $210 for a new modem (or rent it from them for $12/month, although just yesterday they provided it for free.  I am not happy about the limited choices, the no-up-front warning of big changes coming, the lack of retention-incentive deals as in the past, and the "take-it-or-go-pound-sand" attitude on the part of the company and its representatives.  Maybe it is time to move to Spectrum.  Apparently, they will pay the $200 cancellation fee required by Verizon Fios.  

Moderator Moderator
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Posts: 1,615
Registered: ‎07-06-2016
Message 7 of 7
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