×

Switch Account

Bill Payment Down for Days

Bill Payment Down for Days

Reply
Highlighted
Contributor Nekotaru84
Contributor
Posts: 1
Registered: ‎11-29-2014
Message 1 of 2
(1,348 Views)

I'm trying to pay my bill online like I have done every other month for years now. I keep checking back but the online Bill Payment page is down, has been a couple days. PLEASE fix this issue ASAP. I do electronic payments and I can't see any information on the bill or what is due.

I only get this message when I login to the Account page: "Your bill summary is not available at this time.
To view your bill, please continue to the Billing and Payment page."

And there is no information on the Billing and Payment page. It can't even pull up my account number or my plan.

Verizon, if you want people to be able to give you their money and make their payments, invest some money in some good coding employees to fix bugs in your online system in a timely manner. This service is far too large to be down like this for this long.

1 REPLY 1
Moderator Moderator
Moderator
Posts: 8,717
Registered: ‎03-18-2013
Message 2 of 2
(1,325 Views)

Hi Nekotaru84,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.