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Bill from CMR Claims department for drop wire
NicholasBelback
Newbie
‎02-11-2015 08:34 AM

I have received a bill from CMR for a burried drop wire that I did not hit. I have sent pictures to them and have not been able to resolve this issue. I did call miss utility prior to digging and was aprox 20' from the nearest marks.

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Re: Bill from CMR Claims department for drop wire
ElizabethS
Moderator Emeritus
‎02-11-2015 11:26 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: Bill from CMR Claims department for drop wire
Verizon_Support
Customer Service Rep
‎02-11-2015 01:58 PM

Hi Nicholas,

Would you mind sending us a private message with this post so we can start investigating this for you?

~Jess

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Re: Bill from CMR Claims department for drop wire
unexplainedbill
Newbie
‎04-13-2015 12:43 PM

Would someone fairly high level that works for Verizon reach out to me.  I received an invoice from CMR for a drop wire charge (~ $2,000).  I don't know what this is for or if it is a scam.  There is no explanation, no information, but my wife's name is on it.   The folks are CMR are fairly useless and Verizon folks have no idea what I am talking about (our account has no charges on it).  Collectively, this invoice has wasted 4 hours of my time and my wife's.   Please get back to me as soon as possible.

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Re: Bill from CMR Claims department for drop wire
LawrenceC
Moderator Emeritus
‎04-13-2015 01:03 PM

Hi unexplainedbill,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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