For the past 2 yrs I have been paying $69.99 for my triple play and I figure that I renew my service before my current contract expires on 11/20/12. So 9/27/12, I spoke to Jermone Grayson and he assured me that I would be paying the 69.99 plus the new bundle pkg for the cable boxes $32.00 and taxes. When I checked my bill via the internet in Oct and did not see anything owed. I figured they were going to continue my plan and did not worry because I have been a customer for many years. I just recently recieved a bill in November, which I owe $777.00. Thats like 3 or 4 months of not paying a bill and they DEFINITELY would have interrupted my service. It makes no sense for me to call before my contract ends to pay more money. Had I known that it would have bumped out my existing contract, I would have waited. But Jerome never said anything expect that I would continue to pay the same amount as my current plan for the next 2 years.
I called on 11/13/12 and spoke to a rep and he sounded like he was training. He also said that I would be paying only $69.99 for only 2 months and there after $84.99 for next 1 or 2 years. I explained to him that Jerome had repeated the prices I would be paying and to check the recording between Jerome and I on 9/27/12. He told me that he could not help me right now and that he would have to have someone look into it. He also said that I would recieve a call back with 24 to 48 hrs. I NEVER did recieve that call from ANYONE from verizon.
So, I called yesterday 11/15/12 and spoke to Nick, who was a rude and unhelpful. He then told me that I would only get $69.99 until November and I would be paying $89.99 for the next year. I then explained to him that I called to renew ahead of time and that Jerome never mention a 2 month cap on the $69.99, he kinda told me it is what it is and that he will not change the price. I asked him if I could get a copy of the recording with Jerome on 9/27/12. He said absolutey not and they are deleted. When I asked him for his full name or ID #, his response was "If verizon wants to find me they will". I told him that I no longer wish to speak to him and that I would prefer to speak to a supervisor at this point. He told me that it was useless and that he answered my questions and they would tell me the same thing. I had to asked him about 3 or 4 times that I want to speak to a supervisor. He finally said sure and placed me on hold for about 35 or so mins. Checking every 6 mins or so to see if I was still there. Then after 35 or so mins a supervisor named Harmony answered. I explained to her from the very beginning, that I was misinformed from Jerome, what the other reps had said and my bill made no sense to me. She also told me in a very nice way that she could not do anything for me and that she would not honor my previous contract, even though I called to renew ahead of time. She then said to me that I was emailed my pricing plan, which I do not remember recieveing. I asked her to resend the email to me and I have NOT recieved the email.
At this point I no longer want to speak to a rep. I would like to speak to a head Supervisor that is in charge of everyone. I have been a loyal customer to this company for years and have my wireless service. I would like for verizon head supervisor to call me, so this can be resolved.
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