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Billing Statement for Repair I didn't Break

Billing Statement for Repair I didn't Break

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Contributor dccooper76
Contributor
Posts: 1
Registered: ‎09-22-2009
Message 1 of 2
(4,002 Views)

I had Verizion FIOS TV/Internet installed on July 25th.  When the technician was out here, he informed me that the previous cable run (not sure who did this) was done to the wrong junction box (apparenlty my house runs to one that's 3 properties down, not to the one adjacent to my lot).  He ran new cable, and someone buried it within a week.  I just received a bill for $228.53 from a "CMR Claims" on Verizon letterhead.  The "Description of Damage" is for "Drop Wire" and the date is 7/24.  This doesn't make a lot of sense to me, as I wasn't responsible for not running or burying the cable, Verizon was.  Does Verizon make a habit of allowing these third party companies to bill for questionable charges hoping to collect from customers who did nothing wrong?  I'm going to submit this to the BBB as I'm not terribly pleased with Verizon for allowing this to happen.

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009
Message 2 of 2
(3,922 Views)

I would like to help you out if I can.  Just curious, have you called and discussed this with Verizon Customer Service?

Joe D
Verizon Telecom
Fiber Solution Center


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