quick menu

Billing - rude customer service

Billing - rude customer service

Reply
Contributor AndyGS
Contributor
Posts: 2
Registered: ‎02-04-2019
Message 1 of 2
(252 Views)

Am I the only one that noticed how the quality of Verizon's customer service has declined?  I am paying a high monthly bill and Verizon's representatives just doesn't want to listen to the technical issues I have when I tried to pay the bill. 

1 REPLY 1
Gold Contributor VII
Gold Contributor VII
Posts: 4,509
Registered: ‎10-18-2016
Message 2 of 2
(164 Views)

@AndyGS wrote:

Am I the only one that noticed how the quality of Verizon's customer service has declined?  I am paying a high monthly bill and Verizon's representatives just doesn't want to listen to the technical issues I have when I tried to pay the bill. 


Customers always believe that the amount they spend entitled them to better service.

it is true collectively we as customers pay their salaries. Just like other customers pay our salaries. There is bad service and good service representatives. It’s the throw of the dice. The ones who are rude or testy should be terminated. But remember these phone people are on the lower paid rung so they just move from job to job.

 

then Verizon also uses off shore phone support from India and the Philippines at 1/10th of what American workers may make. 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios