I am the victim of FIOS billing fraud. My FIOS account was disconnected 11/15/2015 (moved out of the area); my billing balance at that time was a credit, and Verizon issued a final refund payment to me in February, 2016. In July of 2018 - more than 2 years after service end, they randomly issued a memo bill of -$489. Yes, a credit - they owed me $489. The next month, again without explanation they reversed that to $0. OK - perhaps a system error? Then, August 2019, they issued an unexplained bill for $489. No line items, no explanation of the charges. Just, suddenly another year later, I owe Verizon $489 and they reported it to credit bureau as severely overdue and collections. Now I cannot get Verizon on the phone to review this and clear it up - their IVR is impossible and if I do reach someone, they just refer me to the collections agency (that I am also trying to work through.). I believe this is Verizon Employee billing fraud. Verizon cannot randomly issue unexplained billing memos. I need to receive a call from someone at Verizon FIOS who can get this resolved ASAP.
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
If I could get someone at Verizon to speak with me, I would not have had to bring it here. I have tried multiple, all available phone, call back and chat avenues, and cannot get to someone authorized to address this. I did try the number you provided via PM, and was not able to get through to the dedicated specialist there, either. Next step will be social media. And then I will discontinue my family's Verizon mobile services. Thank you.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.