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Black Friday Bonus

Contributor GabrielleAM
Posts: 1
Registered: ‎01-03-2019
Message 1 of 2

Hello Verizon,


I received an email from Verizon with a link to claim my Ring Doorbell - which I signed up for as part of the black friday deal. The link does not work and I have contacted customer service (both call and chat). So far, nothing has worked and no one has been able to assist me. They have commented that they are unable to see the doorbell from their end either. I have been seeing this happen to other customers in the Verizon forum and am very frustrated / concerned that this is a scam to get new users to sign up for Verizon services. 

Moderator Moderator
Posts: 9,042
Registered: ‎03-18-2013
Message 2 of 2

Hi GabrielleAM,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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