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Buried line crew

Posts: 1
Registered: ‎01-11-2016

Buried line crew

Message 1 of 2
Has anyone had as difficult a time getting the crew to install the buried line come to their house as I have? My original install date was 12/28/15, no technician showed up and when one came out on 12/29/15 he said he couldn't do it because I didn't have the outside live ran to my house. A Verizon tech said the crew would absolutely be at my house on 1/9/16 so I scheduled the inside installation for 1/10/16. Once again no one showed up and so far I have missed 3 days or work waiting for technicians to come out and try and do an installation they cannot perform. Every time I call Verizon no one knows what's going on and no one can give me a definite date. On the one occasion they gave me a date no one showed or gave me a courtesy call to say they would not be there. I'm at a loss right now and am about to call and Mail back the equipment they sent and cancel service and move to Comcast.
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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Buried line crew

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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