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CANT PAY BILL

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Contributor
Contributor
Posts: 2
Registered: ‎01-09-2015
Message 1 of 8
(751 Views)

FOR OVER 2 MONTHS I CAN'T PAY MY BILL ONLINE AS I USUALLY DO. I ALSO TRIED EMAILING AND CALLING VERIZON AND TALKED TO 10 PEOPLE WHO COULDN'T HELP ME. I DON'T HAVE TIME FOR THIS. HOW CAN I GET A DETAILED COPY OF MY CURRENT BILL EITHER ONLINE OR IN PAPER BECAUSE I REFUSE TO PAY FEES FOR THIS. HELP.... I AM SO DONE DEALING WITH THIS COMPANY.

7 REPLIES 7
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Contributor
Contributor
Posts: 5
Registered: ‎01-09-2015
Message 2 of 8
(747 Views)

I've been having the same problem. However I noticed it will work 2 weeks after my due date where I would incur a late charge then it would somehow magically work.

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Contributor
Contributor
Posts: 2
Registered: ‎01-09-2015
Message 3 of 8
(741 Views)

I'm having the same issue - still shows November.  I have called each month and still no help!!

Has anyone heard of a solution?

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 4 of 8
(720 Views)

Hello nikkip720

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 5 of 8
(699 Views)

Hello Dedham

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 6 of 8
(697 Views)

Toneatles, it sounds like you have a cookie issue. Next time clear your cache, and if that does not resolve it, try a second browser.

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Contributor
Contributor
Posts: 5
Registered: ‎01-09-2015
Message 7 of 8
(679 Views)

I can't pay by bill online or through the verizon fios app, this is not a cookies issue. you guys obviously have a problem with the online bill system with all these peple complaining about the same **bleep**ty issue.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 8 of 8
(672 Views)

We will also send your issue to the Ecenter. You should hear from them directly, either by private message or email.

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