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CUSTOMER SERVICE?

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Contributor
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Posts: 4
Registered: ‎10-19-2017

CUSTOMER SERVICE?

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How do I get in touch with a supervisor or executive who actually cares about customer service? My bill has been wrong for 2 YEARS, my equipment doesn't work, I was extorted out of $230 when my service was suspended 5 DAYS before my bill was even due and now I'm being charged for 11 cinemax channels which I no longer have. It's completely unacceptable and everyone I talk to is completely incompetent and couldn't care less about customer service.

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Posts: 1,934
Registered: ‎07-06-2016

Re: CUSTOMER SERVICE?

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Hi Christy12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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