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Calling Verizon for Help

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SteveP
Bronze Contributor II
Bronze Contributor II
Posts: 94
Registered: ‎04-06-2009

Calling Verizon for Help

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I am very confused as to why I cannot be able to get support consistently when calling Verizon. I dialed 800-837-4966 and entered the phone number associated with my account. I could never get to FIOS tech support. The best I did was get to high speed internet support, who tried to forward me to the right group, but to no avail.

 

On a whim I tried calling 800-837-4966 with my full account number this time, and what do you know I was able to get to the right FIOS tech support group. So Verizon why the difference between using my phone number vs using my account number. I thought they both work, as your automated system tells me I can enter either.

 

Can someone from Verizon help to resolve this?

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