Same problem here, can’t redeem my Echo 2 offer. No help from Verizon. I’ve had problem after problem with Verizon during the 1.5 months that I’ve had their service. Embarrassing. I’ll be canceling service by weeks end.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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