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We currently have the FIOS bundle (TV, internet, phone), including a high-def STB and a high-def multi-room DVR. I wanted to switch back to a standard-def STB to save $, but the Verizon customer service agent said that those are no longer available. Then I see Verizon's big ad in the paper about a 2-year FIOS bundle for $89.99/mo for 2 years, including a free standard-def STB for life. I called Verizon to get this offer, but the agent said that she couldn't give it to me because I'm not a new customer. However, the ad doesn't say anything about this being good only for new customers. I feel that I was misled when told that standard-def STBs are no longer available, and want to take advantage of this offer. I'm willing to extend my contract term with Verizon. What gives, Verizon?
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@MarknDonna wrote:However, the ad doesn't say anything about this being good only for new customers.
I am not saying that you are wrong, but I suspect that you are wrong.
It might of said so in the fine print (much smaller text, normally on the bottom) if on a TV Ad, a paper based ad (news paper for example), or for example on a website.
If this ad was on the radio, they might of said faster than you can understand it.
^^
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Assuming for the sake of argument that this deal for a free standard-def STB is for new customers only, that still doesn't address the fact that Verizon's customer service rep told me that Verizon does not make standard-def STBs available any more, and that I'm stuck paying the higher rate for a high-def STB that I don't want or need. Now they're saying that standard-def boxes ARE available, but existing customers are not eligible for them? Nice way to treat your customers...
not
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Wow, just wow.
I guess that is called Bait and Switch.
If I am wrong on what it is called, what Verizon is doing is still wrong.