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Can't upgrade my services online....

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Alfredona
Contributor
Contributor
Posts: 3
Registered: ‎08-16-2013

Can't upgrade my services online....

Message 1 of 3
(550 Views)
I have tried a couple times and have tried on different computers but I cannot change / upgrade my services online. A message comes up and says to call 1800VERIZON. I prefer to see all the options available to me rather than talking to someone on the phone and have them give me services I did not choose (has happened before). Can anyone help fix my account.
2 REPLIES 2
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Can't upgrade my services online....

Message 2 of 3
(532 Views)

Hello Alfredona

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Alfredona
Contributor
Contributor
Posts: 3
Registered: ‎08-16-2013

Re: Can't upgrade my services online....

Message 3 of 3
(478 Views)

So how long do I wait for this agent to get in contact with me?  It has been 3 days and still nothing...

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