Can't upgrade my services online....

[Alfredona]

I have tried a couple times and have tried on different computers but I cannot change / upgrade my services online. A message comes up and says to call 1800VERIZON. I prefer to see all the options available to me rather than talking to someone on the phone and have them give me services I did not choose (has happened before). Can anyone help fix my account.

[ElizabethS]

Hello Alfredona

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[Alfredona]

So how long do I wait for this agent to get in contact with me?  It has been 3 days and still nothing...