@ejarmst wrote:
Like others who have posted here, I can't get to the Upgrade & Renewal Center at Verizon Central. I always get the message:
We're sorry.
We are experiencing a temporary problem and can't continue your order at this time.
Please try again later.
Or, if you need immediate assistance, you can call your Verizon local business office.
It's been like this whenever I've checked over the last several months. How do people get this fixed?
Contact the Verizon billing office, and have them make sure there are no open orders on your account. Billing are about the only ones that can get full access to your account. I have found that possibly some higher level supervisors may have more access than Tier 1 support. Any open orders will block, this feature. It could be anything that was put into the system, and not closed out as completed. Billing can look at all orders, and check with the various departments, or close them if they are completed. Or possibly have the department responsible, close the open order, if it is completed.
