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Can't veiw any info on my verizon

Can't veiw any info on my verizon

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-02-2015
Message 1 of 12
(608 Views)

For months I have been unable to veiw my bill ,accont # , bill history , or any thing else on my verizon . No one , after hours of phone calls can do any thing about it . Verizon tech support is clueless to my problem or how to fix it . It does not fit their cookie cutter problem format . After months of not being able to pay my bill online , that I've do for years , I'm tring to get my statement mailed . WHAT A JOKE ! A PNONE CO ,THAT WON'T ANSWER A PHONE .

11 REPLIES 11
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 12
(590 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-02-2015
Message 3 of 12
(529 Views)

Nothing is happening , except email from verizon wanting to know where payment I mailed is . Maybe they can try to call the US Postal Service  and  find out where it is .

 

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-02-2015
Message 4 of 12
(526 Views)

The agent must be a secret agent .

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 5 of 12
(516 Views)

Please give them two business days and then let us know if you have not heard from anyone.

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Contributor
Contributor
Posts: 1
Registered: ‎01-07-2015
Message 6 of 12
(499 Views)

I've had the same problem since i got new equipment 2 months ago .It seems like they have no information on me except somewhere they have my billing info but I cant find it. I cant check my recordings ,my phone messages .Even on my android phone .i,m extreamly frustrated with them!!!!

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 7 of 12
(491 Views)

Are you unable to access your account online?

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-02-2015
Message 8 of 12
(470 Views)

no billing info , can't make payment  2 days it's been 2 months

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-02-2015
Message 9 of 12
(469 Views)

The only one I've heard from is the billing dept. , twice ,but no help with problem . Sent payment out by certified mail ,12-30-14 , still in transit . Now instead of watching fios tv I'm on a stupid message board .

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 10 of 12
(466 Views)

When did you last hear from them?

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