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Canceling FIOS TV, Internet, but keeping land line Phone

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Jugdish
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Contributor
Posts: 2
Registered: ‎03-03-2021

Canceling FIOS TV, Internet, but keeping land line Phone

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Hi all,

 

Was trying to search on my particular topic but didn't find an exact match.

 

I am wondering if it is possible to cancel FIOS TV and Internet, but keep the phone. It is for my elderly mother who has had her landline since 1997. 

 

Thank you.

 

D

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jonjones
Platinum Contributor II
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Posts: 5,253
Registered: ‎10-18-2016

Re: Canceling FIOS TV, Internet, but keeping land line Phone

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Call 1-800-VERIZON 

and tell them to remove everything except phone service. You can only do this on the phone, not in chat or email. Make sure to have the account numbers and pin if one was set up. Verizon likes to stall with this pin not given. Stick to your guns and make sure the other services are terminated.

 

 

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jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,253
Registered: ‎10-18-2016

Re: Canceling FIOS TV, Internet, but keeping land line Phone

Message 2 of 3
(517 Views)

Call 1-800-VERIZON 

and tell them to remove everything except phone service. You can only do this on the phone, not in chat or email. Make sure to have the account numbers and pin if one was set up. Verizon likes to stall with this pin not given. Stick to your guns and make sure the other services are terminated.

 

 

View solution in original post

Jugdish
Contributor
Contributor
Posts: 2
Registered: ‎03-03-2021

Re: Canceling FIOS TV, Internet, but keeping land line Phone

Message 3 of 3
(503 Views)

Thank you jonjones 👍

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