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Cannot Change/Renew my services or upgrade center

Cannot Change/Renew my services or upgrade center

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Contributor
Contributor
Posts: 2
Registered: ‎03-18-2012
Message 1 of 10
(924 Views)

I've been getting this error recently when trying to change my Verizon Fios service:

 

"

We're sorry. 
We are experiencing a temporary problem and can't continue your order at this time. 

Please try again later.


Or, if you need immediate assistance, you can call your Verizon local business office."

 

 

I need this fixed for my account ASAP, so I can change my service and order a different bundle online.

 

/Jaime

9 REPLIES 9
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 10
(917 Views)

Hello jsa91789

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Contributor
Contributor
Posts: 2
Registered: ‎03-18-2012
Message 3 of 10
(909 Views)

THank you. I am waiting to hear back from ANY agent at the moment, still haven't heard back. I need to get my service bundle changed before the billing cycle ends, or I will be billed for phone service I do not even use anymore. I called yesterday to disconnect phone service (switched to VOIP), but the Verizon rep said I cannot simply disconnect phone service (since it was part of a bundle) and would have to order new service to replace this bundle.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎03-19-2012
Message 4 of 10
(896 Views)

i am having the SAME EXACT account issue problem. I have tried to call and get it resolved to NO avail. The only difference is i have copper line phone and DSL.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 5 of 10
(876 Views)

jsa91789,

 

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎03-28-2012
Message 6 of 10
(831 Views)
I'm having the same issue; I've called verizon about 20 times and no luck. Please, post a solution at leasr.
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Contributor
Contributor
Posts: 1
Registered: ‎04-17-2012
Message 7 of 10
(796 Views)

I am having the same issues for a while now. I keep getting this error message when I try to access the Upgrade Center. Can someone from VZ contact me as well?

 

Please contact the Verizon Local Business Office We're sorry, we are unable to continue your order at this time.
Please try again later or contact your local Verizon office for assistance.
 

1 800 - VERIZON (1 800 - 837 - 4966)
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-12-2012
Message 8 of 10
(717 Views)
I am having the same issue...I want to upgrade to Fios from DSL but I keep getting this message. A customer service rep didn't know what I was talking about when I called so I got no assistance there. I would prefer to do the upgrade online so if someone can reach out to me to have this fixed on my account, I would greatly appreciate it. Thanks
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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 9 of 10
(711 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎07-10-2012
Message 10 of 10
(588 Views)

Same problem here.  Any assistance would be greatly appreciated!  

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