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Cannot Pay Bill Online (Similar to other threads)

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-22-2012

Cannot Pay Bill Online (Similar to other threads)

Message 1 of 3



I am having an issue I believe others have before. Though I recently started service at my new address (FIOS Gigabit), I can't access my online billing to see and pay for it, though have gotten email notification about the existence of a bill. Not sure if it's due to my having been a FIOS customer years ago and recently coming back to the service and using the same username which may have confused the back office systems? Please see my screenshots for further details of the error I'm having. It's as if the entire myVerizon user interface is unaware I've re-started service with Verizon.


Thanks in advance for the help,




Contact office.JPGDisconnected.JPGDisconnected2.JPGDL Bill.JPGEmail Bill.JPG

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-22-2012

Re: Cannot Pay Bill Online (Similar to other threads)

Message 2 of 3

To clarify I believe this other thread here: seemed to result in a resolution with similar symptoms so was wondering if something similar is happening here to me. Thanks again!

Moderator Moderator
Posts: 11,002
Registered: ‎03-18-2013

Re: Cannot Pay Bill Online (Similar to other threads)

Message 3 of 3

Hi evanf,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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