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Cannot pay bill online anymore

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matthewoliveri
Contributor
Contributor
Posts: 1
Registered: ‎12-28-2014

Re: Cannot pay bill online anymore

Message 11 of 29
(1,548 Views)

Please add me to the list of folks with this same problem. I have spent a lot of time on the phone and on hold, and I am told that I need to use my email address as userid, which is not the userid I've been using for years. But when I use that userid, it has no information on the welcome page- no account number, etc- and when I try to pay my bill it gives me an error. I was told a ticket would be put in, but nothing has changed. Please help!

LawrenceC
Moderator Moderator
Moderator
Posts: 11,081
Registered: ‎03-18-2013

Re: Cannot pay bill online anymore

Message 12 of 29
(1,542 Views)

Hi matthewoliveri,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

TexasGrrl
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-19-2011

Re: Cannot pay bill online anymore

Message 13 of 29
(1,525 Views)

This is happening to me as well.  Please help - thanks!

LawrenceC
Moderator Moderator
Moderator
Posts: 11,081
Registered: ‎03-18-2013

Re: Cannot pay bill online anymore

Message 14 of 29
(1,518 Views)

Hi TexasGrrl,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Danpelope
Contributor
Contributor
Posts: 1
Registered: ‎12-30-2014

Re: Cannot pay bill online anymore

Message 15 of 29
(1,484 Views)

Add my name to the list as well please. Haven't been able to pay online or even make changes to this MyVerizon account (phone/email contact info etc) since October.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot pay bill online anymore

Message 16 of 29
(1,468 Views)

Hello Danpelope

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Beakster
Contributor
Contributor
Posts: 1
Registered: ‎12-31-2014

Re: Cannot pay bill online anymore

Message 17 of 29
(1,447 Views)
Same issue here. I spent nearly an hour being transferred between the same 3 departments, 6 individuals in total, with no resolution. I asked about opening a ticket and they told me to call back on January 10th if I still didn't have online bill access. Clearly this is a chronic and severe issue resulting. Poor customer service.
LawrenceC
Moderator Moderator
Moderator
Posts: 11,081
Registered: ‎03-18-2013

Re: Cannot pay bill online anymore

Message 18 of 29
(1,436 Views)

Hi Beakster,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

ky331
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-19-2011

Re: Cannot pay bill online anymore

Message 19 of 29
(1,407 Views)

Having posted very complete details earlier in this thread (on 12/12):

 

Yes, someone has contacted me by e-mail...

I sent them screen shots of what I actually see when I go online... but

No, the problem still hasn't been resolved (3 weeks later)!

 

P.S.   Prior to posting in this forum, I tried phoning Verizon (Technical Support, Billing, &etc.) several times with no luck either.   I would be transferred from one agent to the next --- often being "dropped" in the process [and thereby having to start all over again] --- and twice allowed them remote access to control my system [so they could see/confirm with their own eyes what I was telling them was happening].   So that adds another two to three weeks to this problem still lingering.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot pay bill online anymore

Message 20 of 29
(1,387 Views)

What was the last response  you had from the Ecenter via email?

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