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Cannott pay bill online

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tjon9
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Contributor
Posts: 1
Registered: ‎12-18-2012

Cannott pay bill online

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Ive been a customer for 2 months and paid my first bill through the mail because online it said "Please allow approximately 30 days after your service begins for billing information to display online." I enrolled for paperless billing and now i have recieved my second bill via email and it still says online "Please allow approximately 30 days after your service begins for billing information to display online." after 2 months. I have registered my account but it wont let me manage my account or or view my current bill because it is saying my order is still being processed.

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itsmejustin25
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Contributor
Posts: 4
Registered: ‎12-18-2012

Re: Cannott pay bill online

Message 2 of 2
(553 Views)

Hi,

 

I had the exact same problem. What I found out was that I was using the user name/passwd I created when I initially placed my Fios order. You SHOULD be using the login/passwd that you set up when the tech set up your verizon.net email address. Hope this helped.

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