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Cant Pay Bill

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Contributor Jerry1900
Contributor
Posts: 1
Registered: ‎03-20-2016
Message 1 of 5
(1,965 Views)

 

Can't access or pay my bill online.

 

This month, for the past week, I have been getting the following error messages when I log in via the web to pay my bill:

 

When I click on bill/payment, the following message appears:

 

We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience.

 

Is this feature brokea and in the process of repair?

 

 

 

4 REPLIES 4
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Contributor dan6157
Contributor
Posts: 1
Registered: ‎03-20-2016
Message 2 of 5
(1,954 Views)

I am getting the same error - have since yesterday 3/19/2016.  I've tried multiple browsers and tried clearing the cache, but nothing has worked.

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Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 3 of 5
(1,946 Views)

move this to "my verizon account (residential)"  for more exposure.....................that said, you'll prob want to call in M-F during reg business hours to get the runaround from an actual human in the u.s. who can assist you........mine was broken from oct. 12 to feb 26, and is now broken again, ....same error message as you see......curious if the url is the same......https://www.verizon.com/foryourhome/myaccount/ngen/pr/error/errnotify.aspx?err=BVNoRecCookie

   and if you still have your account number and customer i d code at bottom of left column on the "my verizon" homepage....hope u get urs sorted .....

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Moderator Moderator
Moderator
Posts: 9,383
Registered: ‎03-18-2013
Message 4 of 5
(1,916 Views)

Hi Jerry1900,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Moderator Moderator
Moderator
Posts: 9,383
Registered: ‎03-18-2013
Message 5 of 5
(1,913 Views)

Hi dan6157,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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