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Charge to return STB to verizon fios store

Posts: 4
Registered: ‎11-06-2012

Charge to return STB to verizon fios store

Message 1 of 3
I go to verizon fios store on Main Street in flushing to get a dvr box. I bring my old box to exchange and I'm told it would be a 9.99 charge to return it to the verizon store . But it would be free if I took it to UPS. Does verizon understand the concept of having their own stores. I left it at store let then charge me 9.99 then called customer service threatened to cancel got it back on next bill.
Posts: 4
Registered: ‎01-14-2014

Re: Charge to return STB to verizon fios store

Message 2 of 3

That is actually funny. I also saw the same thing, wanted to return a set top box coz I had two and they said if I return it at Verizon store, it will cost 9.90, but I can get a free shipping box sent to my home.


I believe the reason is to charge for that many more days while the packet is in transit.

They might even take 1 month to send the return boxes but I wont be able to contest.

Silver Contributor II
Silver Contributor II
Posts: 273
Registered: ‎11-03-2013

Re: Charge to return STB to verizon fios store

Message 3 of 3

I think the reason they started charging is because once someone returns a box to a store it becomes part of that stores inventory and gets put in a closet with every other one. When I got my new dvr at my store the closet they pulled mine from was very full. I bet they want to prevent to much store inventory and would rather have the equipment sent to their warehouse. If thats the case why wouldnt they just mail the boxes to the warehouse? Who knows. It is nuts though that they charge at all.


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