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Contributor JeepBud
Contributor
Posts: 1
Registered: ‎12-18-2019
Message 1 of 3
(261 Views)

Logged in.  Invoked solicited Chat session.  Chat mandated that I log in.  I logged in again.  Invoked solicited chat session.  Chat mandated I log in.  Repeat.  Repeat. Repeat.

 

Took screen captures to show I am logged in and chat will not allow me to "chat".  So, it is a ruse.  Verizon looks as though it offers chat to resolve issues or answer questions but in reality it denies the service they pretend to offer.  This issue has been brought up before in prior complaints -- not just this time in Dec 2019.   TRUTH:  THERE IS NO CHAT SERVICE ACTUALLY OFFERED THOUGH IT IS SOLICITED ON-SCREEN.  FAKE!  VERIZON DOES NOT ALLOW CUSTOMERS A CHAT OPPORTUNITY ONLINE FOR SUPPORT ISSUES.

 

 

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Gold Contributor VII
Gold Contributor VII
Posts: 4,856
Registered: ‎10-18-2016
Message 2 of 3
(227 Views)

@JeepBud wrote:

Logged in.  Invoked solicited Chat session.  Chat mandated that I log in.  I logged in again.  Invoked solicited chat session.  Chat mandated I log in.  Repeat.  Repeat. Repeat.

 

Took screen captures to show I am logged in and chat will not allow me to "chat".  So, it is a ruse.  Verizon looks as though it offers chat to resolve issues or answer questions but in reality it denies the service they pretend to offer.  This issue has been brought up before in prior complaints -- not just this time in Dec 2019.   TRUTH:  THERE IS NO CHAT SERVICE ACTUALLY OFFERED THOUGH IT IS SOLICITED ON-SCREEN.  FAKE!  VERIZON DOES NOT ALLOW CUSTOMERS A CHAT OPPORTUNITY ONLINE FOR SUPPORT ISSUES.

 

 


I am not the biggest fan of some of their antics, but chat does work. If not intermittent.

however you won't really get the best answer via that method.

 

calling although may have a wait is often times the fastest venue for support.

this place here is far superior https://www.dslreports.com/forum/vzdirect

 

best of luck

 

 

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Contributor Doug12
Contributor
Posts: 4
Registered: ‎01-01-2020
Message 3 of 3
(121 Views)

 Same issue here. Has not worked for 3 weeks but worked without fail before that.

 

I've tried different browsers

Different providers on different networks.....NOTHING

 

I was trying to renew my contract before it expired, but can't because chat doesn't work.

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