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Chat reps won’t honor renewal price

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JBA
Contributor
Contributor
Posts: 3
Registered: ‎03-19-2018

Chat reps won’t honor renewal price

‎03-19-2018 03:21 PM

Message 1 of 2
(656 Views)

This morning I was on chat with Verizon rep “Amanda” because some of my account discounts will expire this week.  She quoted me a price to renew but told me to call “customer retention” for possible further customer loyalty discounts.  I then spend the next three hours trying to get multiple phone reps or chat reps to honor the quote I received (which is essentially the price of my current services).  Even while other chat reps could see the full transcript from “Amanda” no one would renew my services.  I was even told a “supervisor” would call me back—which never happened.  Such a waste of time.  A TERRIBLE customer “service” experience.  

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Chronos_1
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎12-28-2017

Re: Chat reps won’t honor renewal price

‎03-20-2018 05:49 PM

Message 2 of 2
(586 Views)

This issue has been escalated to a Verizon agent

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