I'm posting this with the interest of helping other Verizon customers.
Verizon customers, make sure you not being ripped off by Verizon. I've been a customer for more years than I can remember and I recently discovered that I'm being charged for a "FiOS Inside Wire Maintenance Plan" that I never asked for and in fact that I explictly declined when I signed on (years ago). At some point this line item was added to my invoice without my consent. I spentseveral hours on the phone with support today without ever getting to a satisfactory resolution. I was told a supervisor would call me back shortly…never happened. I'll be filing a complaint with MA Consumer Affairs office. If you find you are also being ripped off by Verizon I would suggest you do the same…especially if you get the all day run around like I did.
THANK YOU! All you others out there, heed his warning! daughter was being billed 8.99 per month for inside wire maintenance, she only has dsl and landline, so that 8.99 was only for copper phoneline maintenance...i can see how it MIGHT be a good idea to have IF you have a fios tripleplay AND your house has rats that eat coax and fiberoptic cables...
I never heard back from a Verizon supervisor and I’m certainly not spending another half of day on the phone. I filed a complaint with Massachusetts Department of Telecommunications and Cable (DTC). I'm not going away and I’m not settling for a partial refund. I want 100% of the amount improperly billed to my account returned.
Hi emortell,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
