×

Switch Account

Claim from CRM??

Reply
Highlighted
Contributor cmschlatt
Contributor
Posts: 2
Registered: ‎01-22-2014
Message 1 of 7
(1,352 Views)

Back in November we built a fence. Before doing any digging, we called 811 and they marked the lines.  One of our neighbors’ Verizon lines ran along our property line, so we played it safe and dug at least a foot away from the line.  We were pretty surprised when we found out we cut it, since we were so far away from the marking and the line was barely two inches deep.  Luckily for our neighbors, the Verizon people were able to fix it the next day.

 

Fast forward to January and I receive a call from CRM claims trying to get me to pay for the damages (>$200!!!).  I don’t believe I should be responsible for damages that were caused by poorly marked lines.  Has this happened to anybody else??

6 REPLIES 6
Moderator Moderator
Moderator
Posts: 9,069
Registered: ‎03-18-2013
Message 2 of 7
(1,345 Views)

Hi cmschlatt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013
Message 3 of 7
(1,284 Views)

cmschlatt,

      We haven't heard from you concerning contact with our specialists and are closing your Private Support Case. If you require additional assistance please make a new post.

-Adam_VZ

Contributor cmschlatt
Contributor
Posts: 2
Registered: ‎01-22-2014
Message 4 of 7
(1,253 Views)

Hi,

 

I'm sorry, I thought I had subscribed to this thread, but put the wrong email and forgot about it until CRM called again.

 

{edited for privacy}

 

 

I have not received a callback from Verizon after I contacted them through chat.

 

Thank you,

 

{edited for privacy}

Moderator Moderator
Moderator
Posts: 9,069
Registered: ‎03-18-2013
Message 5 of 7
(1,248 Views)

Hi cmschlatt,

 

We have reopened your private support case.  Please access your case by following the instructions posted above. 

Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013
Message 6 of 7
(1,175 Views)

Hello!

As per our converstation on your private support case this issue is now closed. Please let us know if we can do anything else for you. Thanks for choosing Verizon.


-Mitchell

Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013
Message 7 of 7
(1,046 Views)

We apologize we couldn't find a better outcome for your situation.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thank you,

 

Anthony

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.