Went to buy a house only to see a collections against me for service that has been paid off and closed for over a year now. Ive made multiple attempts to speak to someone through hours of hold time to always get disconnected or transferred to a dead line. I’ve read through plenty of these and appears the only recourse is to threaten with FTC reports until someone contacts you so this is my submission so I can get this handled. Dealing with Verizon customer service is by far the best marketing competing services could hope for.
As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.
Your recourse is to follow the Fair Debt Collections Practices Act
https://www.ftc.gov/system/files/documents/plain-language/fair-debt-collection-practices-act.pdf
There are other sites that also offer assistance. Some require payment to do it for you and others allow you to do it yourself.
Start a new topic or ask questions in the open forum.
