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Collections Nightmare

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Contributor optimummaybe
Contributor
Posts: 1
Registered: ‎08-06-2018
Message 1 of 3
(151 Views)

Went to buy a house only to see a collections against me for service that has been paid off and closed for over a year now. Ive made multiple attempts to speak to someone through hours of hold time to always get disconnected or transferred to a dead line. I’ve read through plenty of these and appears the only recourse is to threaten with FTC reports until someone contacts you so this is my submission so I can get this handled. Dealing with Verizon customer service is by far the best marketing competing services could hope for. 

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Moderator Moderator
Moderator
Posts: 8,864
Registered: ‎03-18-2013
Message 2 of 3
(150 Views)

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

Gold Contributor VII
Gold Contributor VII
Posts: 4,671
Registered: ‎10-18-2016
Message 3 of 3
(136 Views)

Your recourse is to follow the Fair Debt Collections Practices Act

 

https://www.ftc.gov/system/files/documents/plain-language/fair-debt-collection-practices-act.pdf

 

There are other sites that also offer assistance. Some require payment to do it for you and others allow you to do it yourself.

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