Just want to commend two of your employees which really helped me a lot... Most of the time I dont internet connection and everytime I call the tech support, they dont really help me... But this time yesterday (Aug. 19, 2012) I called the tech support and finally an operator with the name of Sally had helped me a lot. She diagnosed that my internet signal is really weak, and she didnt stop helping me until she found out what is really wrong and she scheduled a technician for the very next day to see what is wrong. So I really want to give a good commendation Operator Sally. And whe the technician with the name of Omar came today (Monday) Aug. 20, he really did a good job. He found out that there is something wrong with the cable outside, so he changed it, install my new modem, install a phone jack just for my internet. He also deserves a good commendation. I hope all of your employees are as good as them.. Thank you very much Sally and Omar.. God Bless you..
Thank you for taking the time to tell about the good service you had received. To make sure the agents get recognized, we would need a little more information. I have copied your post to our private support board to get more information from you. Thank you again for the kind words and your continued relationship with Verizon.
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