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Complaint Department

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Contributor jh321
Contributor
Posts: 1
Registered: ‎04-24-2018
Message 1 of 5
(5,933 Views)

Has anyone managed to find a direct contact address, phone number or email to file Verizon complaints? They certainly hide it well if a complaint department actually exists!

4 REPLIES 4
Gold Contributor VII
Gold Contributor VII
Posts: 4,677
Registered: ‎10-18-2016
Message 2 of 5
(5,892 Views)

@jh321wrote:

Has anyone managed to find a direct contact address, phone number or email to file Verizon complaints? They certainly hide it well if a complaint department actually exists!


Try here http://www.verizon.com/about/our-company/executive-bios

it leads to executive escalations eventually.

Contributor Kate1
Contributor
Posts: 1
Registered: ‎04-17-2019
Message 3 of 5
(2,322 Views)

Agreed.  Unable to file a claim about property damage from a truck tearing up our lawn.  Online services are useless, customer service had me transferred to other departments, which had me transferred back to customer service.  No one who works for them seems to know either.  

Moderator Moderator
Moderator
Posts: 8,879
Registered: ‎03-18-2013
Message 4 of 5
(2,314 Views)

Hi Kate1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

Moderator Moderator
Moderator
Posts: 1,561
Registered: ‎07-06-2016
Message 5 of 5
(2,250 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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