*Complaint* Rep did not update notes now promise not honored
CCousins0598
Newbie

I need support very quickly from someone who can honor a representatives promise. 

I was promised that I would be able to have installation waived on a new service now Verizon will not honor. Before I disconnect all services I am giving Verizon o e more shot. 

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Re: *Complaint* Rep did not update notes now promise not honored
jonjones1
Legend

You won’t get that assistance here. Most you will get is “this has been escalated to a Verizon agent” then your thread locked and no help.

this is a customer helping customer forum. 

You could try posting to a real Verizon help agent at.

https://www.dslreports.com/forum/vzdirect

Its private and have  been known to assist.

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Re: *Complaint* Rep did not update notes now promise not honored
LawrenceC
Moderator Emeritus

This issue has been escalated to a Verizon agent.

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Re: *Complaint* Rep did not update notes now promise not honored
Nilsa_VZ
Community Manager
Community Manager

All escalations for the Fios Community as well as dslreports.com are handled by the same internal team. 


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Nilsa
Community Manager

Community Manager
Community Manager II
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