Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

*Complaint* Rep did not update notes now promise not honored

Reply
CCousins0598
Contributor
Contributor
Posts: 1
Registered: ‎03-27-2018

*Complaint* Rep did not update notes now promise not honored

Message 1 of 4
(434 Views)

I need support very quickly from someone who can honor a representatives promise. 

 

I was promised that I would be able to have installation waived on a new service now Verizon will not honor. Before I disconnect all services I am giving Verizon o e more shot. 

3 REPLIES 3
jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,247
Registered: ‎10-18-2016

Re: *Complaint* Rep did not update notes now promise not honored

Message 2 of 4
(429 Views)

You won’t get that assistance here. Most you will get is “this has been escalated to a Verizon agent” then your thread locked and no help.

this is a customer helping customer forum. 

You could try posting to a real Verizon help agent at.

https://www.dslreports.com/forum/vzdirect

 

Its private and have  been known to assist.

 

LawrenceC
Moderator Moderator
Moderator
Posts: 10,581
Registered: ‎03-18-2013

Re: *Complaint* Rep did not update notes now promise not honored

Message 3 of 4
(420 Views)

This issue has been escalated to a Verizon agent.

Nilsa_VZ
Administrator Administrator
Administrator
Posts: 1,310
Registered: ‎12-09-2014

Re: *Complaint* Rep did not update notes now promise not honored

Message 4 of 4
(399 Views)

All escalations for the Fios Community as well as dslreports.com are handled by the same internal team. 



Nilsa
Community Manager

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.