Complaint

[foravh5]

Does anyone have the email address to send a complaint to Verizon customer support executive office?  I cannot find the information online.  It's ridiculous!   The company is so quick to tell you check online for information but it is never there!   I just switched to Verizon and it was the worst decision ever!  

  I called in Saturday again... this is after receiving a new modem because I still do not have reliable internet.  The technician suggested that I go out and purchase an ethernet cord to see if the one I had was the issue and then return it once the technician came out to fix the issue.  I do not have time to test and try fixes on new equipment to get the services that I pay Verizon to deliver.  Also, all service times blocks are during work hours.  As if everyone can sit at home and wait three to four hours for a technician to show up.   

I have online training this week that I could have taken at home but had to go to the training center because my home internet system is always dropping its signal.  I intitally decided to purchase the router from Verizon.  It's not worth the money.  So frustrated...hoping my previous provider calls with an offer to come back. 

[LawrenceC]

Hi foravh5,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.