Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Completely unacceptable support practices at Verizon

Reply
PDBRIC
Contributor
Contributor
Posts: 2
Registered: ‎09-25-2019

Completely unacceptable support practices at Verizon

Message 1 of 3
(330 Views)

I can't stand having to contact support at Verizon.  Every time is absolutely painful. 

 

Online chat does not work (greyed out).  No direct support numbers to call.  So I had to call the main 1-800-VERIZON number.  Called twice this morning.  Went through the many prompts and levels of security.  On a somewhat funny (not) note, I followed their instructions to register for the voice-validation and when using it on my second call... it wouldn't work.  Junk.  So after finally getting in the queue and waiting for 15 minutes, I had a human answer the phone and state his name, and then the line was disconnected. Man Mad I tried a second time.  Wen't though all of the same prompts over again (this is where the voice-validation didn't work) and evenutally got in the queue again.  After about 12 minutes, the call was picked up.  This time I didn't even get to hear a name.  It just disconnected. Man Mad  Now I'm going through the "sales" chat on their website, throwing a fit and trying to get assistance.  I'm on chat hold....  have been for a while.    ... ok.  20+ minutes later.   Summary - it is litterally impossible to reach support with Verizon.  

 

2 REPLIES 2
PDBRIC
Contributor
Contributor
Posts: 2
Registered: ‎09-25-2019

Re: Completely unacceptable support practices at Verizon

Message 2 of 3
(320 Views)

Update - after a considerable amount of time, someone did actually pop up in the chat.  I described my issue and asked for expedited serivce on my repair (both my wife and I work from home and use internet for work and phone).  The agent was able to reach dispatch who called me on my cell and was able to schedule someone to come out within 30 minutes.  So a good ending to a difficult situation.  It litterally took me three hours from start to finish to get help.   Thankfully there is help - if you can reach it.  Good luck.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Completely unacceptable support practices at Verizon

Message 3 of 3
(311 Views)

Glad it worked out.

Couple of comments:

1) You can also reach out to support directly via twitter @verizonsupport

2) You were lucky they were able to come same day. With residential services, there are no SLAs on how quickly they will come out. I think it is pretty normal for it to take a couple of days.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.