Does anyone else have a problem contacting or corresponding with Verizon (FIOS) When I call it can take hours before I finally get the right person & hopefully get my problem solved. Constantly my email, username or password isn't recognized. I dread trying to pay my bill online, there is so much confusion I become exasperated. I have been doing all my banking online over 10 years. Paying credit cards & other bills online. Fios will not accept payment on the phone without a charge. Today I tried to go online all day &the site is down all day, My last bill does not show my last payment even though I paid it in time & I can't verify it online. What kind of business makes it so difficult to pay a bill?.
That seems to be a common complaint. Personally I've not had that issue. I've had to wait about 10-15 minutes on the phone a couple of times, but most of the time I get through in just a few minutes. Ever since the myverizon.com page came into being, paying the bill has been very simple. I dont know if I'm just lucky or the people like yourself are just unlucky. I think its more likely a YMMV situation.
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